Benchmarking and Best Practice Program

User-Pays Revenue (Updated from a Report Originally Published in September 1996)

Queensland Parks and Wildlife Service
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“Revenue objectives vary according to the type of facility or service. Conservation of natural and cultural resources is generally regarded as a community service obligation and a user-pays system is not applicable. For commercial activities with little or no relationship to the agency mandate, such as the establishment of communication facilities or grazing licences, the revenue objective is at least total cost recovery or full economic rent. Charges for visitor services reflect a balance between the community service obligation (supported by the agency) and user-pays revenue".